UK SBS FWMRCR17055ACAS - Advisory and Good Practice Services (GPS) User Research
What the buyer wrote
The broader aims of the review of Advisory and Good Practice Services are to get a clear understanding of what our current and potential future customers and stakeholders require from Acas expressed in a set of user stories, with supporting market and trend analysis and stakeholder perspectives. These will subsequently inform the development of service visions, service portfolio and our operating model. This can be broken down as follows: • Knowledge of current users including: Who uses us, what their needs were, their experience of our service, how they found us and the channels they use, their customer journey, potential future use, • insight into who doesn't use us and why not • an ap…
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Awarded to
Details
- What the buyer calls it
- UK SBS FWMRCR17055ACAS - Advisory and Good Practice Services (GPS) User Research
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 3 May 2017
- Work ends
- 31 Jul 2017
- Kind of work
- Professional services, Website design and development
Who the buyer named
Rebecca Fish was the named contact on this notice.