Understanding the experiences of online tax account users with business and personal tax requirements
What the buyer wrote
Assignment under the Market Research Framework MR130001. This is a small qualitative piece of research to explore the experience of online tax account users who have both business and personal tax requirements. It will seek to understand the experience and preferences of these customers in accessing and managing their different tax affairs online, whether there are any particular points of confusion or frustration, and how the experience could be improved
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Understanding the experiences of online tax account users with business and personal tax requirements
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 19 Dec 2017
- Work ends
- 30 Apr 2018
- Kind of work
- Research, evaluation and insight
Who the buyer named
e.procurement@hmrc.gsi.gov.uk was the named contact on this notice.