What the buyer wrote
Charnwood Borough Council has accessed the Crown Commercial framework contract RM1045, Lot 5 for the provision of Unified Communication. The scope of service include the maintenance of all incoming telephone extension lines (DDI) for staff, Contact Centre module and call routing, resilience for the Agile cloud platform in case of emergencies and scheduled upgrades, PCI telephone compliance software, activating Web chat and Call recording functionality as part of the phone system It is our intention to award the contract under the framework to 4Net technologies for an initial call off period of 36 months and a 12-month extension period (4 years in total).
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Awarded to
Details
- What the buyer calls it
- Unified Communications
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 6 Apr 2019
- Work ends
- 7 Apr 2023
Who the buyer named
Karl Harrison was the named contact on this notice.