What the buyer wrote
SYHA is looking to replace the existing system with a Unified Communications Solution that is fully integrated with Office 365. The key requirements for the replacement solution are: - A Telephony and Contact Centre solution which can be used from any location using any device i.e. That is any office, from home and even when working as a mobile user. - Contact Centre solution which provides omni-channel options e.g. voice, email, web chat, social media and txt integration using any form of these communications for inbound and outbound contacts. - PCI DSS compliant call recording solution which automatically pauses and then starts call recordings for the customer services and repairs co…
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Unified Communications
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 12 Mar 2018
- Work ends
- 31 Aug 2021
Who the buyer named
Clare Murdoch was the named contact on this notice.