Unified Communications System, Including Telephony & Contact Centre Facility
What the buyer wrote
The Employer is seeking to select, by a competitive tendering process a Unified Communications System, Including Telephony & Contact Centre Facility. To develop and introduce a unified communication system across all of our offices and project bases: Westward is seeking to develop alternative methods of communications with its partners, stakeholders, customers and staff. This project will replace the existing telephony system with a comprehensive contact centre service, including the capacity for Westward to provide a 24/7 service. Your solution will need to have the capacity to integrate with all back office software primarily Capita Open Housing but also including Microsoft office product…
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Awarded to
Details
- What the buyer calls it
- Unified Communications System, Including Telephony & Contact Centre Facility
- How they are buying
- The buyer did not say
- Type
- services
- Work starts
- 31 May 2015
- Work ends
- 31 May 2018
Who the buyer named
Tim Lewry was the named contact on this notice.