Upgrade the Current IT Helpdesk Support/Call Logging System
What the buyer wrote
Due to high demand on the Helpdesk to support Covid requirements and also mobile working the current system is no longer supported or fit for purpose. The upgrade will support and improve the user experience in contacting the helpdesk (Current call wait is around 2 hours) and support a more streamlined and faster response time to fix issues/faults and requests. This upgrade will be a cloud based solution on x 60 licences (an increase of x33 on the current solution
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Awarded to
Details
- What the buyer calls it
- Upgrade the Current IT Helpdesk Support/Call Logging System
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Where
- in Wales
Who the buyer named
The buyer published a contact address on this notice.