vFire Maintenance and Support
What the buyer wrote
Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.
Bid for this and lost? There is a short window in which the decision can be questioned.
Details
- What the buyer calls it
- vFire Maintenance and Support
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Where
- in Northern Ireland
- Kind of work
- Technology and digital
Who the buyer named
Catherine Fegan was the named contact on this notice.