Video and Contact Centre Audio Managed Service
What the buyer wrote
ambridge City Council is looking for a supplier to provide a managed service to support the Council's contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities. The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates. Additionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an accou…
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Awarded to
Details
- What the buyer calls it
- Video and Contact Centre Audio Managed Service
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Work starts
- 1 Dec 2025
- Work ends
- 30 Nov 2028
- Where
- in the East of England
Who the buyer named
The buyer published a contact address on this notice. Questions closed on 28 Oct 2025, 16:00 GMT.