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Visitor Experience Training

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What the buyer wrote

The National Army Museum (NAM) is currently undergoing a major Building for the Future transformation project and will be opening an exciting new Museum in Spring 2017. As part of this transformation the NAM wants to transform its Visitor experience, to deliver a cohesive, world-class experience to all visitors, across all visitor touch points. It has plans to increase visitor numbers from 240,000 (pre-closure) to 400,000 (2025-26) and wants to ensure visitor satisfaction levels don’t fall below 96%. The NAM is inviting expressions of interest from experienced training providers to facilitate, create and deliver a bespoke visitor experience training across departments, within the Museum. …

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Details

What the buyer calls it
Visitor Experience Training
How they are buying
The buyer did not say
Suitable for small firms
The buyer says yes. What that is worth
Work starts
25 Sep 2016
Work ends
31 Mar 2017

Who the buyer named

The buyer published a contact address on this notice.

moconnor@nam.ac.uk