What the buyer wrote
FSCS are looking to appoint a supplier who will assist us in embedding the new and improved customer experience, by bringing the Voice of the Customer deeper into the culture at FSCS as well as into the communications with our customers. The appointed supplier is expected to hold customer qualitative research sessions and subsequently create compelling videos that will engage both our People and our customers by bringing to life the customer journeys.
Details
- What the buyer calls it
- Voice of Customer Videos
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 20 Mar 2017
- Work ends
- 19 Mar 2020
- Kind of work
- Research, evaluation and insight
Who the buyer named
Jean Mutudza was the named contact on this notice.