What the buyer wrote
South Staffordshire Council) (the “Council”) are seeking a replacement for their current telephony infrastructure in order to improve customer services and to maximise flexibility for staff. The solutions must include Voice over Internet Protocol (VoIP), and must inter-operate with the existing HP PoE network and Netcall / Liberty ACD system, delivering a modern user friendly telephony system. The Primary drivers for the replacement are • Improve services to customers – The new system will allow us to answer more telephones calls and improve service delivery. We will be able to reduce call abandon rates and will be able to answer more calls simultaneously, thus reducing call waitin…
Details
- What the buyer calls it
- VoIP Telephony System Tender
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- goods
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 30 Mar 2016
- Work ends
- 31 Mar 2019
- Kind of work
- Supplies and catering
Who the buyer named
The buyer published a contact address on this notice.