What the buyer wrote
Bury Council is seeking to replace its long established Customer Relationship Management (CRM) system. The replacement system will be required to manage customer contact via the Council's Self Serve website, a dedicated customer contact centre and number of reception areas across the borough. The system will be required to manage a broad spectrum of services across the whole of the council's portfolio and will need to achieve deep integration with numerous back office systems, third party systems and other supporting applications. In addition to taking information from the customer, the system should also be capable of delivering status updates, details of previously reported incidents…
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Web Forms with a Customer Database
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- goods
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 19 Jul 2017
- Work ends
- 14 Feb 2021
- Kind of work
- Software development, Website design and development
Who the buyer named
Chris Bayfield was the named contact on this notice.