Welfare and Debt Advice & Information Service

The provision of an effective, high quality, value for money Welfare benefits and debt Information and Advice Service that is responsive to the needs of the Wigan borough population. Our preferred model will be for a lead organisation to develop a consortia/collaborative approach to delivery. The successful Service Provider must have the capacity to deal with upwards of 15 500 enquiries per year, predominantly via telephone and face to face contact but also have the ability to utilise other techniques such as(website, joint booking system, email, skype). All elements of the service must be delivered in line with nationally accredited quality standards where appropriate e.g. Advice Quality…

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