What the buyer wrote
Licences and support, Workforce management software. This has been in use in Orbit, primarily in Customer Care, for c.4years. The software enables efficient and intelligent workforce planning, scheduling and management of leave, personal development etc. It also facilitates use self-service, leave requests etc. It is integral to running an efficient and effective contact centre operation.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Workforce Management Systems
- How they are buying
- Quotes from a few suppliersThe buyer approached a small number directly rather than advertising it.
- Where
- in the West Midlands
Who the buyer named
Louise Chase was the named contact on this notice.