WP3473A Provision of Out of Hours Telephony Contact
What the buyer wrote
The following specification sets out the Council's requirements to ensure emergency telephony enquiries are managed outside of the standard office hours of 8.45am to 5.15pm Monday to Thursday, 8.45am to 4.45pm on Friday, every Saturday and Sunday, every Bank Holiday and any additional concessionary days agreed by the Council's leadership team (for example, in 2018 this includes the 24th December). Additional concessionary days will be communicated to the supplier at least 4 weeks in advance to ensure the supplier can resource plan. The role of the chosen partner out of hours contact provider will be principally to receive enquiries from stakeholders including residents and par…
Details
- What the buyer calls it
- WP3473A Provision of Out of Hours Telephony Contact
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Work starts
- 4 Mar 2019
- Work ends
- 3 Mar 2020
Who the buyer named
David Sheldon was the named contact on this notice.