WP3498 - Customer Relationship Management System
What the buyer wrote
The Council wishes to procure a system from a Provider with the expertise to deliver a Customer Relationship Management System (CRM) in order to support its performance management, planning and monitoring functions. The CRM will be designed to capture data from new and existing participants accessing services under the BCI from all stages of the participant journey from referral and initial contact to their destination exit. The Impact Project is a Black Country (BCI) Programme that addresses the barriers faced by individuals aged 16-29 years who are not in employment, education or training (NEET), including young people at risk of social exclusion and young people from mar…
Details
- What the buyer calls it
- WP3498 - Customer Relationship Management System
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Work starts
- 1 Sep 2019
- Work ends
- 1 Sep 2021
- Kind of work
- IT support and managed services
Who the buyer named
Marek Hammond was the named contact on this notice.