WP3611 - CRM Business Integration and System Implementation Partner
Walsall Council e-Tenderingservices
What the buyer wrote
The Council is seeking an integration and implementation partner to re-engineer the Council's current ways of working, and lead on redesign and digitalisation of its processes into a Microsoft Dynamics CRM platform which the partner will create. The Council has identified that it currently does not hold a single view of its Service Users, has no 'front door' for access to our services, and has limited integration of services. A key priority for the Customer Access Management (CAM) work stream is therefore investment in a fully integrated Customer Relationship Management (CRM) system. The new CRM platform will be a key enabler to help support the Council in ad…
Details
- What the buyer calls it
- WP3611 - CRM Business Integration and System Implementation Partner
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Work starts
- 18 Jan 2021
- Work ends
- 31 Jan 2023
- Kind of work
- IT support and managed services, Management consultancy
Who the buyer named
David Sheldon was the named contact on this notice.