What the buyer wrote
Assignment under the Market Research Framework MR130001 HMRC has a customer charter (‘Your Charter’) designed to outline what customers can expect from HMRC and what HMRC expects from its customers. HMRC is required to review the Charter regularly, and wanted to gain feedback from customers on their proposed revisions. This research was designed to test customers’ understanding of a revised version of the Customer Charter. The study explored understanding and interpretation of the key messages, clarity of language and appropriateness of tone. Specifically, this study aimed to explore the following: • Responses to the seven rights and seven obligations statement headings – with a particu…
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Your Charter
- How they are buying
- The buyer did not say
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 24 Jun 2015
- Work ends
- 27 Jul 2015
- Kind of work
- Research, evaluation and insight
Who the buyer named
e.procurement@hmrc.gsi.gov.uk was the named contact on this notice.