YWS Customer Relationship Management (Software Tool and Systems Integrator)
What the buyer wrote
General: YWS have an ambition to excel in the experience we offer to our customers. Our CX Tech Strategy sets out a pathway by which we can accelerate elements of our CX ambition. We will be procuring a new 'Best of Suite CRM platform for digital self-service enablement across all aspects of customer journey management and the effective management of customer cases. This tender process is to select suppliers who can work with Yorkshire Water to transform our customer experience technology area through two main services: • Customer Relationship Management Software. Which may include provision of software, hosting, maintenance, support, training and a range of other related services. • Custome…
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Details
- What the buyer calls it
- YWS Customer Relationship Management (Software Tool and Systems Integrator)
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Framework
- Yes: joining it lets you bid for call-offs without a new tender each time
- Where
- in Yorkshire and The Humber
Who the buyer named
The buyer published a contact address on this notice.