00534-CS – Transactional Customer Feedback
What the buyer wrote
Stonewater is seeking to procure a journey-led, transactional customer feedback solution. The programme will enable real-time insight across key service areas, support continuous improvement, and empower colleagues to act swiftly on customer feedback. Programme Objectives •Capture real-time feedback across a wide range of customer journeys •Improve service delivery and reduce customer effort •Enable a robust loop-closing process to resolve issues quickly •Provide actionable insight through AI-driven analysis and dashboards •Support a flexible, scalable model that evolves with organisational needs. Scope of Services The programme will initially cover the following customer journeys/transactio…
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Details
- What the buyer calls it
- 00534-CS – Transactional Customer Feedback
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Work starts
- 9 Nov 2025
- Work ends
- 31 Oct 2027
- Where
- in the West Midlands, in the East Midlands, in the East of England, in the South West, in the South East, in the North East, in the North West
Who the buyer named
The buyer published a contact address on this notice. Questions closed on 5 Aug 2025, 12:00 BST.