Companies House Contact Centre
What the buyer wrote
Please note that this transparency notice is for information purposes only. 5.1 The list of 'in scope' products and services the Supplier shall provide are as follows: 5.1.1 Inbound contact (including the ability to manage all interactions through the medium of Welsh at all times); 5.1.2 Staff recruitment, training (supplemented by specific training by the Customer as required) and quality assurance, which will be audited quarterly; 5.1.3 Reporting and analytics; 5.1.4 Telephony Platform (Cloud Based); 5.1.5 Computer Telephony Interface (CTI) and Automatic Call Distributor (ACD) solution; 5.1.6 Voice Circuits (SIP Channels); 5.1.7 Email Handling System 5.1.8 Other supporting i…
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Awarded to
Details
- What the buyer calls it
- Companies House Contact Centre
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 1 Nov 2019
- Work ends
- 31 Oct 2022
- Kind of work
- Professional services
Who the buyer named
Crown Commercial Service on behalf of Companies House : Department for Business Energy & Industrial Strategy was the named contact on this notice.