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The Crier

Contact Centre as a Service (CCaaS)

Accent HousingservicesFramework
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What the buyer wrote

Accent Housing Ltd (Accent) used the Crown Commercial Services (CCS) RM3808 Network services 2 Lot 13 Framework to source the services of a recognised, accredited Supplier for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS) solution.

Bid for this and lost? There is a short window in which the decision can be questioned.

Awarded to

Details

What the buyer calls it
Contact Centre as a Service (CCaaS)
How they are buying
Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
Type
services
Framework
Yes: joining it lets you bid for call-offs without a new tender each time

Who the buyer named

Steve Craison was the named contact on this notice.

Steve.Craison@accentgroup.org