What the buyer wrote
ForHousing’s current contact centre solution includes several systems and service providers. We are looking to procure and implement a new fully integrated, modern, cloud-based Contact Centre as a Service (CCAAS) system with associated license and support agreement. ForHousing are seeking a supplier who can deliver and configure a CCAAS system based on our documented process designs and system requirements. The system and associated support agreement should be implemented no later than 31st May 2023, so bidders must factor that in when considering whether to bid. It is envisaged that the ForHousing Contact Centre as a Service System Contract will last for a period of 3 years, with an option…
Details
- What the buyer calls it
- Contact Centre System
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Where
- in the North West
- Kind of work
- Professional services
Who the buyer named
John Boyle was the named contact on this notice.