Contact Centres and Business Services
What the buyer wrote
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: Lot 1 Contact Centres – for the provision of contact centres servicing citizen and industry engagemen…
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Awarded to
Details
- What the buyer calls it
- Contact Centres and Business Services
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Framework
- Yes: joining it lets you bid for call-offs without a new tender each time
Who the buyer named
The buyer published a contact address on this notice.