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The Crier

COVID-19 Consular Call Handling

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What the buyer wrote

Call-Off from Contact Centre Services RM3815 Framework for the delivery of surge Contact Centre Call Handling services to support FCO Consular and Travel Advice response to COVID-19.

Bid for this and lost? There is a short window in which the decision can be questioned.

Awarded to

Teleperformance Ltd£3mends (26 Sep 2020)

Details

What the buyer calls it
COVID-19 Consular Call Handling
How they are buying
Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
Type
services
Work starts
26 Mar 2020
Work ends
26 Sep 2020

Who the buyer named

Roger Maxwell was the named contact on this notice.

roger.maxwell@fco.gov.uk