What the buyer wrote
Devon County Council (DCC) Require an intelligent, highly configurable contact centre technology solution to sit on top of our SfB infrastructure to service the contact centres listed in the invitation to tender and with the flexibility to provide additional sites, or different combinations of sites, as business requirements evolve. The solution should also provide Voicemail facilities for SfB users, flexible call queuing, IVR and directory services with speech recognition, whereby callers can ask for a member of staff, or a service by name. The expected total contract value is between £600,000 and £800,000 this is based on (10) ten year period. Devon County Council (DCC) operates an intern…
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Details
- What the buyer calls it
- CP1436-17A Call Centre Services
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Aug 2017
- Work ends
- 1 Sep 2020
Who the buyer named
Mr Rob Gilbert was the named contact on this notice.