What the buyer wrote
Northumbrian Water requires a true "Voice of the Customer" and Customer Resolution tool with the capability to proactively communicate with customers via text and email. It should allow us to identify both good and bad customer journeys, providing praise and affirmation where appropriate and ensuring that our limited resource is appropriately directed where customers are telling us there are issues. Without this direct customer feedback, a huge amount of time and energy could be invested in looking to improve processes that may well be delivering effective services to our customers, whilst those that aren't are missed, as we assume they are working. The feedback provides information that is…
This is advance notice of work a buyer expects to put out. There is nothing to bid for yet and no closing date to miss. Which notices mean you can bid, and which mean you cannot.
Details
- What the buyer calls it
- Customer Feedback Platform
- How they are buying
- The buyer did not say
- Type
- services
- Where
- in the North East, in the East of England
- Kind of work
- Marketing, advertising and communications
Who the buyer named
The buyer published a contact address on this notice.