What the buyer wrote
As part of our commitment to collecting unrecovered debt, we have redesigned our customer debt journey focusing on delivering "right customer, right treatment path" and ensuring our financially vulnerable customers are supported at all stages of the journey. We intend to outsource our unrecovered water debt, provided mainly on a commission basis with some specific customer outcomes chargeable on a fee structure. Both collect and trace solutions are required within various parts of the portfolio. Litigation and field services will also be required at the later stages of the process, where any unrecovered debts will be assessed and selected depending on their suitability. With the cost of livi…
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Awarded to
Details
- What the buyer calls it
- Debt Collection Agencies
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Lots
- 4
- Framework
- Yes: joining it lets you bid for call-offs without a new tender each time
- Where
- in London, in the South East
- Kind of work
- Professional services
Who the buyer named
Thames Water was the named contact on this notice.