What the buyer wrote
The procurement of a debt recovery service and in-house tracing for former tenant debt customers who are no longer a resident with us to improve our overall collections performance across the Group.Our objectives from this procurement exercise are:• A DCA that can fulfil all the requirements.• Clear SLA and performance metrics in place for FTA collection (Monthly reporting cycle)• The ability to trace in-house before referring to the DCAs (this could be through a DCA portal)London and Quadrant Housing Trust is conducting this procurement on behalf of itself and allof its group entities
Details
- What the buyer calls it
- Debt Recovery Services (DRS)
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Kind of work
- Professional services
Who the buyer named
Robin Armstrong was the named contact on this notice.