DWP Digital Channels Contact Centre (DC3)
What the buyer wrote
DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe. The current contact centre platform is delivered on behalf of DWP by a managed service provider. The Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers. The CCMP strategy involves the establishment of a new Digital Channels Contact Centre (DC3) platform with a replacement managed service provider.
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Awarded to
Details
- What the buyer calls it
- DWP Digital Channels Contact Centre (DC3)
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Work starts
- 1 Jan 2025
- Work ends
- 31 Dec 2030
- Where
- in London
Who the buyer named
The buyer published a contact address on this notice.