Intelligent Help and Advice Solution

This procurement is for the provision of a cloud based intelligent help and advice solution for the fulfilment of the following business requirements: • Provide a cloud based intelligent help and advice solution, with the ability to use it across multiple sites (including home working) for both employees, customers and third party suppliers of the Employer's out of hours contact service • Have content access for employees via an internal system, and content access for customers via the Employer's website • Intelligent search and presentation function that quickly finds content on partial searches, and uses AI to present the most relevant articles and answers to a question (based on crit…

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