What the buyer wrote
The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years.
Details
- What the buyer calls it
- IT Service Management System
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- services
- Where
- in Wales
- Kind of work
- Software development
Who the buyer named
The buyer published a contact address on this notice.