What the buyer wrote
DWP requires a contact centre service provider to deliver a Jobseekers New Claims service line from 1.8.2016 until 31.7.2018 with the potential to extend for an additional 12 months. DWP anticipate call volumes of approximately 1 300 000 over the 2 year contract period. Average Handling Time will be approximately 9 minutes per call
Details
- What the buyer calls it
- JSA New Claims
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Jul 2016
- Work ends
- 31 Jul 2018
- Kind of work
- Professional services
Who the buyer named
The buyer published a contact address on this notice.