Knowsley Housing Trust - Customer Contact Solution

THIS PROCEDURE HAS BEEN CANCELLED. KHT is seeking bids from service providers to provide an automated customer contact solution. The system will primarily be used to contact customers across the North West region, but may also be used wherever KHT has an operational requirement across the UK. KHT requires the automated solution to deliver the following four modules: - Debt collection outbound dialler module: A system that calls customers and provides the option to connect to a KHT member of staff so rent can be paid, or queries answered by the KHT team - Tenant survey contacts module: A system that calls recipients to request the completion of a survey, and compiles responses - Appoi…

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