What the buyer wrote
Sport England is seeking quotations for the provision of an independent complaint review service for the Lottery distributors and their customers. The independent complaint review service is available for complainants who remain dissatisfied with the Lottery distributor’s response to their complaint. The Contract has a maximum value of £90,000, excluding VAT, which we expect to be spread evenly across the three years of the contract. There will also be an option to extend the contract for a fourth year if all parties are in agreement. The service must include: • Determination of eligibility for independent complaint review • Setting out terms of reference for investigation • Investigatin…
Details
- What the buyer calls it
- Lottery Funders Independent Complaint Review Service
- How they are buying
- The buyer did not say
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 1 Nov 2015
- Work ends
- 31 Oct 2019
Who the buyer named
The buyer published a contact address on this notice.