What the buyer wrote
This contract concerns the provision of a leading edge, donor focused multi-channel National Contact Centre (NCC) solution dealing with inbound and outbound contacts from potential and existing blood donors as well as those wishing to register or who are already registered with the NHS Organ Donor Register (ODR), and members of the public. We expect any potential provider to be able to deliver an integrated multi channel approach including inbound calls, outbound calls, web from handling, emails, SMS, interactive messaging, social media, push messaging along with any other channels that may become popular with our donors over the course of the contract term. Any potential providers ne…
Details
- What the buyer calls it
- NHSBT0910 National Contact Centre
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 1 Mar 2018
- Work ends
- 28 Feb 2023
Who the buyer named
Sahithi Bandi was the named contact on this notice.