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Out of Hours Call Handling

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What the buyer wrote

The Guinness Partnership Limited and all its subsidiaries wish to enter into a contract with our supplier for an out of hours call handling service, during the hours of 8pam and 9am including bank holidays, to enable its customers to report emergency repairs, anti-social behaviour or to make a rent payment during this time. The Supplier should also be able to provide cover during periods when Guinness is unavailable during normal operating hours or as cover for business continuity when required. Further details can be found in the procurement documents. Additional information: Expressions of Interest requests are activated through the Proactis Housing Procurement portal www.housingprocure…

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Awarded to

Orbis Protect£593.5kends (27 Mar 2025)

Details

What the buyer calls it
Out of Hours Call Handling
How they are buying
Advertised, open to anyoneAny supplier could bid without being invited first.
Type
services
Suitable for small firms
The buyer says yes. What that is worth
Work starts
28 Mar 2020
Work ends
27 Mar 2025

Who the buyer named

Audrey Li was the named contact on this notice.

procurement@guinness.org.uk