Out of Hours Call Monitoring Tender

Formed in 2011 Together Housing Group owns and manages 37,000 homes for rent, shared ownership and sales across the North of England, affecting more than 50,000 people's lives and employing 1300 people. The Emergency Telephone call support service is provided to approximately 37,000 properties located across Lancashire, Yorkshire and Humberside, Calderdale and Salford and operates 365 days a year and generates approximately 30,000 calls per annum. This service is currently managed in house and is predominantly accessed by customers reporting an emergency repair. All information required to deal with calls accessing this service, is provided and updated by key service areas of the business …

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