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Out of hours contact centre call handling service

Optivoservices
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What the buyer wrote

Provide an out-of-hours call handling service for1. Determine emergency call outs2. Logging repairs on Optivo systems3. Follow the Optivo defects procedure4. Managing heating calls for 26,000 propertiesService Provider to handle these calls in an appropriate manner and in accordance with the contractual procedures.

Details

What the buyer calls it
Out of hours contact centre call handling service
How they are buying
Advertised, open to anyoneAny supplier could bid without being invited first.
Type
services
Suitable for small firms
The buyer says yes. What that is worth
Work starts
17 Oct 2018
Work ends
18 Oct 2021

Who the buyer named

The buyer published a contact address on this notice.

procurement@optivo.org.uk