Personal Independence Payment (PIP) New Claim and Re-assessment Contact Centre
What the buyer wrote
DWP is seeking a supplier to work in partnership delivering contact centre telephony services answering calls from a) customers wishing to make a new claim for Personal Independence Payment (PIP) and b) for customers wishing to make a new claim who are currently paid Disability Living Allowance . The contract term will be for 3 years (01.03.2017 to 29.02.2020) with an option to extend for a further 12 months. Current expectations are that the PIP new claim service will run through to February 2020 with the PIP re-assessment service line being required to the end of October 2018. PIP new claim service line 1,214,000 calls (AHT 14 minutes) PIP re-assessment service line 968,400 calls (AH…
Details
- What the buyer calls it
- Personal Independence Payment (PIP) New Claim and Re-assessment Contact Centre
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 1 Mar 2017
- Work ends
- 29 Feb 2020
- Kind of work
- Professional services
Who the buyer named
The buyer published a contact address on this notice.