Provision of Service Quality Regime (SQR) Inspection Services
What the buyer wrote
XC Trains Limited (XC) operates passenger rail services over those routes listed within Appendix 2 of the ITP document. XC is a unique operation in that it runs from the Southwest in England to the North of Scotland and is the most extensive rail franchise in Britain, calling at more than 100 stations. XC serves 7 of the 10 largest UK cities with 7 routes radiating from a central hub in Birmingham. The Service Quality Regime (SQR) was set up by the Department for Transport (DfT) to incentivise Train Operating Companies (TOCs) to ensure customer experience standards across the railway network are maintained and improved. The regime is defined in the National Rail Contracts (NRCs) that exist b…
Details
- What the buyer calls it
- Provision of Service Quality Regime (SQR) Inspection Services
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Where
- in the North East, in the North West, in Yorkshire and The Humber, in the East Midlands, in the West Midlands, in the East of England, in London, in the South East, in the South West, in Wales, in Scotland
Asking a question
The buyer published a contact address on this notice. Questions closed on 20 Oct 2025, 17:00 BST.
sqrinspections.admin@crosscountrytrains.co.uk
Above threshold you will be asked for a PPON and a share code when you bid. Getting one takes about half an hour, once.