What the buyer wrote
RBG Kew is looking for a solution that supplies ITIL modules, Incident, Problem, Request Fulfilment, Change and Asset management as the main core modules, with an option of Release, Analytics and Contract Management.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- RBGKEW/708 ITSM (Service Desk Tool)
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Work starts
- 1 Nov 2019
- Work ends
- 31 Oct 2023
- Kind of work
- IT support and managed services
Who the buyer named
Sarah Jandu was the named contact on this notice.