What the buyer wrote
L&Q have a need for real time satisfaction feedback from customers about the service they are receiving from L&Q. These insights are used to identify areas for improvement and are also used for Key Performance Indicator (KPI) reporting. These surveys are delivered to residents as either IVR telephone keypad surveys or email surveys to enable rapid feedback. The surveys cover a range of business areas - the following real-time surveys are currently being carried out: • Customer Service Centre Satisfaction Survey (IVR) • Initial Complaint Satisfaction Survey 1 (IVR) • Follow Up Complaint Satisfaction Survey 2 (IVR) • PRS/IMR/LLR Moving In Satisfaction Survey (email) • PRS/IMR/LLR Exit …
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Awarded to
Details
- What the buyer calls it
- Real Time Satisfaction Surveys
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 2 Jul 2019
- Work ends
- 31 Mar 2020
Who the buyer named
The buyer published a contact address on this notice.