What the buyer wrote
Kent County Council are seeking a supplier to provide contact centre services to the residents of Kent to commence April 2026. We are seeking a supplier that will deliver a high quality, value for money and efficient service to the residents of Kent. They key outcomes from this contract will be: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • To be the key telephony service for KCC’s customer contacts. • First time resolution where possible. • Emergency calls to be answered as a priority • All contact types to have an answer rate mechanism and target (to be agreed) • Key Performance Indicators to be measured. • A high-quality service which will be measur…
Details
- What the buyer calls it
- SC230157 - Contact Centre Services
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Where
- in the South East
- Kind of work
- Professional services
Who the buyer named
Mrs Kelly Roberts was the named contact on this notice.