Supply of Second line STS Support Services
What the buyer wrote
United Utilities (UU) Strategic Telemetry System (STS) is a mission critical system deployed to enable the remote monitoring and control of UU assets from the ICC. UU's current install is Schneider's GeoSCADA system. The scope of the agreement will be the support and maintenance of our STS. The agreement allows for a 24x7x365 incident coverage. UU will provide the first response with 2nd Line support being provided. The scope covers: • Software Services - Bug fix and test • Service management • Incident management • Monitoring and support - Master System to enable remote diagnosis for chronic remote telemetry unit (RTU) failure.
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Awarded to
Details
- What the buyer calls it
- Supply of Second line STS Support Services
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Where
- in the North West
- Kind of work
- Technology and digital
Who the buyer named
Susan Owen was the named contact on this notice.