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The Crier

Surge Capacity Contact Centre Services for the Business Support Helpline

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What the buyer wrote

Overflow capacity for the Business Support Helpline. Additional information: This was a direct award from RM3815 Lot 2 due to reasons of extreme urgency brought about by events unforeseeable by the contracting authority.

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Awarded to

Serco£1mends (1 May 2020)

Details

What the buyer calls it
Surge Capacity Contact Centre Services for the Business Support Helpline
How they are buying
Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
Type
services
Work starts
20 Mar 2020
Work ends
1 May 2020

Who the buyer named

Ian Graffy was the named contact on this notice.

industry.innovation@beis.gov.uk