What the buyer wrote
The aim of this tender is to appoint a single service provider to carry out a defined set of telephone-based customer surveys, including; - To securely receive (via File Transfer Protocol, or FTP) weekly and monthly CSV (or other excel format) datasets of customers requiring customer surveys. - To process and carry out telephone-based customer surveys, adhering to agreed maximum quotas and script, and in accordance with the MRS Code of Contact. - To facilitate Connexus colleagues being able to access real-time responses for analysis and checks, preferably via an online portal. - To facilitate the customers' rights under the General Data Protection Regulation, including the right erasing …
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Awarded to
Details
- What the buyer calls it
- Telephone Based Customer Surveying for Connexus
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 1 Jan 2021
- Work ends
- 31 Dec 2021
Who the buyer named
Kirsten Haynes was the named contact on this notice.