Establishment and Management of Water Industry Consumer Panels in England and Wales
What the buyer wrote
CCW intends to appoint a Supplier to establish, manage and operate 16 independent water industry consumer panels across England and Wales; one panel for each water company in accordance with the Water (Special Measures) Act 2025 . These panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to water consumers such as value for money, billing, environmental concerns and support for vulnerable consumers. The panels will engender an understanding of consumer's views on issues of concern to domestic water consumers and identify service improvements consumers want from water co…
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Awarded to
Details
- What the buyer calls it
- Establishment and Management of Water Industry Consumer Panels in England and Wales
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Work starts
- 30 Sep 2025
- Work ends
- 30 Sep 2029
- Where
- in the North East, in the North West, in Yorkshire and The Humber, in the East Midlands, in the West Midlands, in the East of England, in London, in the South East, in the South West, in Wales
- Kind of work
- Research, evaluation and insight
Who the buyer named
Chris was the named contact on this notice. Questions closed on 11 Jun 2025, 17:00 BST.