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The Crier

The Provision of Resource Augmentation Services for UC Administration

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What the buyer wrote

Awarded Contract Notice for the provision of telephony helpline services to provide customers with information about Universal Credit particularly focusing on payments, earning, how to claim, health & complex needs and appointments. Additional information: Redacted Contract document attached

Bid for this and lost? There is a short window in which the decision can be questioned.

Awarded to

Capita Business Services Limited£34.5mends (6 Oct 2020)

Details

What the buyer calls it
The Provision of Resource Augmentation Services for UC Administration
How they are buying
Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
Type
services
Work starts
20 Apr 2020
Work ends
6 Oct 2020

Who the buyer named

Michael Appleby was the named contact on this notice.

michael.appleby@dwp.gsi.gov.uk