The Provision of Telephone Translation Services
What the buyer wrote
Over the past 18 years, the Contracting Authority has utilised telephone translation services to support its business operations. The requirement is set to continue in the coming years. In support of their driving/vehicle license application, a small number of customers will contact the Agency (via a premium rate number publicised on GOV.UK) who may have difficulties communicating with the Agency telephone agent in the English Language. At this point, the Agency telephone clerk will require assistance in dealing with the telephone call in their native language. When a Agency Customer Service Advisor receives a call from the premium rate number they will initiate a three way call between the …
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Awarded to
Details
- What the buyer calls it
- The Provision of Telephone Translation Services
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 21 Apr 2020
- Work ends
- 21 Apr 2021
- Kind of work
- Interpreting and translation
Who the buyer named
Sue Roblin was the named contact on this notice.